Privacy Policy

1. Introduction

AA Tree Services Sydney is committed to protecting your privacy and ensuring the confidentiality of your personal information. This Privacy Policy outlines our practices concerning the collection, use, and disclosure of personal information we receive from users of our website and services. This policy complies with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

2. Collection of Personal Information

We collect personal information for the primary purpose of providing our tree care services and for marketing and business development activities. The types of personal information we collect may include:

• Name, address, and contact details
• Property information relevant to tree services
• Payment information
• Communication history with our company
• Information provided in customer feedback or surveys

3. How We Collect Information

We collect personal information through various channels, including:

• Direct communication via phone, email, or in-person
• Our website contact forms and quote requests
• Service agreements and contracts
• Customer feedback and surveys
• Public sources where necessary for our business activities

4. Use of Personal Information

We use the personal information collected for the following purposes:

• Providing requested tree care services
• Communicating about services, quotes, and appointments
• Processing payments and maintaining accounts
• Improving our services and customer experience
• Marketing our services (with consent)
• Complying with legal and regulatory obligations

5. Disclosure of Personal Information

We may disclose personal information to:

• Our employees and contractors for service delivery
• Third-party service providers (e.g., payment processors, IT services)
• Professional advisers (e.g., lawyers, accountants)
• Regulatory authorities when required by law

We do not sell personal information to third parties or disclose it overseas unless required for service delivery or by law.

6. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. This includes:

• Secure, password-protected systems for data storage
• Limited access to personal information by employees
• Regular security audits and updates
• Secure destruction of outdated information

7. Access and Correction of Personal Information

You have the right to access and correct your personal information held by us. To request access or corrections, please contact us using the details provided at the end of this policy. We will respond to your request within a reasonable timeframe.

8. Cookies and Analytics

Our website uses cookies and analytics tools to improve user experience and analyze website traffic. This may include:

• Session cookies for website functionality
• Google Analytics for traffic analysis
• Remarketing cookies for targeted advertising

You can control cookie settings through your browser preferences.

9. Marketing Communications

We may send you marketing communications about our services. You can opt-out of these communications at any time by:

• Using the unsubscribe function in our emails
• Contacting us directly to update your preferences

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We will notify you of any significant changes by posting an updated version on our website.

11. Complaints

If you believe we have breached your privacy or you have concerns about our handling of your personal information, please contact us. We will investigate your complaint and respond within a reasonable timeframe. If you are unsatisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC).

12. Contact Us

For any privacy-related queries, access requests, or complaints, please contact us at info@aatreeservices.net.au

This Privacy Policy was last updated on September 2024.