Tree Service Questions

Call 0497 777 735 or use our quote form. Include your suburb and the work you need. Photos are optional; a site visit may be needed.

Yes. Our written quotes are free and identify the work and inclusions.

The price depends on the size and condition of the tree, how hard it is to reach, how close it is to buildings, and whether the stump and waste removal are included.

Our tree removal cost guide goes through it in more detail.

The main things are:

Photos help us understand the tree, the way into the yard and anything close by. If we need a closer look before we can quote, we will let you know and arrange it with you.

Removal may be considered when the trunk is failing, the roots have shifted, the tree is causing damage that pruning cannot solve, or it is dead. If the problem is size or clearance, pruning or lopping may be another option. Photos help us understand the job; a formal assessment of the tree's condition should come from a suitably qualified independent arborist where one is needed.

Yes. Where there is no room to drop a tree, the way into the yard and anything close by determine whether it needs to be lowered in sections or lifted into a clear working area.

Yes — including cocos, alexandras, fan palms and date palms. The quote depends on the height, access, surrounding structures and whether stump grinding or green-waste removal are included. More on our tree removal page.

It depends on the size of the tree, the access, what is nearby, whether a crane is needed, and how much material has to come out. We will talk through the likely timeframe when we quote the work.

The written quote says what happens to the timber, mulch and other green waste, and what cleanup is included. If you want to keep firewood or mulch, tell us when you ask for the quote.

Pruning is selective work for clearance, structure or shape, including suitable canopy reduction. Lopping is a loose term, so ask which cuts are proposed. Indiscriminate topping can harm the tree. We explain suitable pruning, reduction or removal options for the problem you want fixed.

There is a full comparison in our trimming, pruning and lopping guide.

The best time depends on the species, its condition, what you want the pruning to achieve, the weather and whether wildlife is using the tree. Our pruning timing guide explains the main things to consider.

There is no single schedule. Review the tree when branches reach the roof, gutters or fence, when dead or cracked limbs appear, or when the canopy no longer suits the available space.

Pruning can reduce obvious hazards such as dead, cracked or heavily extended branches, but it cannot make a tree storm-proof. What is suitable depends on the tree and its condition.

Thinning selectively removes branches within the crown without substantially reducing its outline. Crown lifting removes selected lower branches for clearance. Suitable reduction shortens selected branches back to appropriate growth points; it is not indiscriminate topping.

Our guide to crown thinning, lifting and reduction explains which one suits which problem.

Yes. Fruit-tree pruning can address height, access, branch structure and fruiting growth. The species and where it bears fruit determine which branches to retain and when to prune.

Our fruit tree pruning guide covers what to cut and when.

Yes. An old stump can be quoted as a separate grinding job even when someone else removed the tree. The way into the yard helps determine which equipment can reach it. See our stump grinding page for how it works.

The possible finish depends on the stump, access, buried services and what you plan to do with the area. Share any builder or landscaper requirement, and check whether the quote leaves or removes the grindings.

No. Grinding cuts the stump and the accessible surface roots down below ground level. Deeper roots remain. AA offers grinding, not complete root excavation; further ground preparation may be needed for paving or construction.

Our guide comparing grinding and full stump removal goes through both, and what is left in the ground afterwards covers the roots.

Yes. Our work includes reducing height, trimming spreading sides and reshaping established screens using suitable access equipment. See our tree hedging page for the detail.

Yes. We answer calls and attend urgent tree work across our Sydney service area 24 hours a day, seven days a week. For urgent help, call 0497 777 735 rather than send a form. Arrival times depend on the situation and safe access. For a life-threatening emergency call 000; for emergency storm assistance call NSW SES on 132 500. Keep clear of damaged trees and power lines.

Keep everyone well away from it, especially if it has touched power lines or the trunk is still half standing. Do not try to cut or shift anything yourself. Contact emergency services or the electricity network if power lines are involved, then call 0497 777 735 and tell us what has happened.

Our storm damage guide covers what happens next.

The tree's condition, access, what it is resting on, nearby structures and the equipment needed can all affect the quote. The written quote sets out the price and what is included before work starts.

It depends on the address, the tree and the work proposed. Check the current council process before anything comes down.

Our council approval guide explains what to check and where to start, and it links through to guides for individual council areas.

Start with the council's current tree-work page or contact the council for the address. If it requests an independent arborist report, arrange that through a suitably qualified independent arborist. Our quote does not replace either step.

Removing a protected tree without approval can have legal and financial consequences. Check the current council rules and any urgent-work process before the tree comes down.

We cover the Eastern Suburbs, the CBD and inner city, the Inner West, the North Shore, the Northern Beaches, the Hills District, the Ryde area, St George, the Sutherland Shire, Western Sydney and South West Sydney.

Have a look through the areas we cover and find your suburb.

Yes. Let us know your preferred day and we will confirm whether it is available. Urgent tree-work attendance is available 24/7; call us to discuss the situation and expected arrival time. Keep clear of hazards and contact emergency services for immediate danger.

Yes. We hold $20 million public liability insurance covering our advertised tree work. Our ABN is 84 908 231 900. Ask for insurance details with your quote if you need them for strata, a builder or your own records.